Reach your everyday Cloud 8

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FAQs

  • Will hemp get me high?

    Hemp does not create a ‘high’ experience.  Some products can contain THC when utilizing a Full Spectrum hemp extract.  (See below for extract explanations.)  Our products utilize only Broad spectrum and Isolated hemp extracts ensuring 0% THC.

    Our products are meant to provide a consistent calming effect that is safe for all applications.

  • What are the differences between the extracts? Isolate, Broad Spectrum, Full Spectrum...

    Isolate – is the isolated form of cannabidiol at high concentrations of 99%.  There are no other cannabinoids or terpenes in the crystalline material.  These extracts are meant to simplify and make the end product more consistent as well as contain 0% THC.

    Broad Spectrum – this defines the extracts in which the THC has been removed while maintain the remainder of the cannabinoids and terpenes from the source plant.  This form allows users to consume for the entourage effect but not risk having THC in their system, albeit low amounts.  This extract can be made by extracting the THC or adding cannabinoids and terpenes back into a product.  The consumer should be aware of these practices if they are seeking the closest product to full spectrum.

    Full Spectrum – the industry term that defines extract containing the full range of cannabinoids and terpenes.  This includes THC at a limit of 0.3% THC per federal guidelines.  It is thought that these full range extracts provide what is called he entourage effect in which the cannabinoids work together at their fullest effectiveness when used together.  It remains important for a consumer to review the lab results to determine if the cannabinoid profile may be appropriate for their intended use.

  • What Shipping Methods Are Available?

    We ship using USPS First Class & Priority Mail.

  • Do You Ship Internationally?

    Not at this time. Please check back soon.

  • How Long Will It Take To Get My Package?

    The average arrival time is 2-4 days using USPS First Class or Priority Mail.

  • What Payment Methods Are Accepted?

    We accept any US-issued credit/debit cards such as but not limited to: Visa, MasterCard, American Express, Discover, JCB & UnionPay. The following card types are accepted: Credit, Corporate, Debit (processed like credit), Prepaid & Rewards.

  • Is Buying On-Line Safe?

    Our website is hosted using a secure platform and protected with SHA-2 & 2048-bit encryption also known as an SSL Certificate. By using our credit card processor, your information is encrypted from the second you enter your data.

  • How do I place an Order?

    Visit our Shop and add your favorite products to the cart. When you’re ready to checkout, click the cart at the top of the page and follow the instructions for inputting your billing/mailing address and payment information. You’ll receive a confirmation email when your order has successfully been processed.

  • How Can I Cancel Or Change My Order?

    Please send an email to info@reachcloud8.com to speak to a Customer Representative.

  • How Do I Track My Order?

    You can track your order using our Online Portal with your Order ID and Billing Email.

  • How Can I Return a Product?

    You can return your unopened, undamaged product in new condition within 30 days for a refund. If you would like to return your order, please contact info@reachcloud8.com with the following information:

    *Order ID

    *Items you would like to return

    *Reason for return

    Cloud 8 will issue a return authorization (RA) based on the information you provide. We cannot accept items that are returned without an RA or are not included in your RA. Cloud 8 does not provide freight for returns.